Frequently Asked Questions

Yes, our shuttle service from the Zermatt train station to the Alpen Resort & Spa is free for our hotel guests and available daily from 7:00 a.m. to 9:00 p.m. Please contact our front desk shortly before your arrival so we can arrange the transfer for you.

Yes, the Alpen Resort & Spa is located just a 5-minute walk from the Zermatt train station and can be easily reached on foot or via our free shuttle service.

From the Zermatt train station, it’s just a 5-minute walk to the Alpen Resort & Spa. Exit the station to the left and follow the main street to Spissstrasse 52. Alternatively, we’d be happy to pick you up between 7:00 a.m. and 9:00 p.m. with our free shuttle service. If you’re traveling by car, we recommend Parking Schaller in Täsch, where you’ll receive special rates. From there, you can easily reach Zermatt by train or our paid taxi service.

The Alpen Resort & Spa is just a 3-minute walk from the ski bus stop. The ski bus takes you conveniently to the Sunnegga cable car and the valley station of the Matterhorn Glacier Express. The Gornergrat cable car is about a 5-minute walk away, and the Sunnegga station is about a 7-minute walk away.

Since Zermatt is car-free, we recommend the Schaller parking lot in Täsch. As our guest, you’ll enjoy a special rate on parking fees. From Täsch, you can easily reach Zermatt by train or using our taxi service.

If the Alpen Resort & Spa is fully booked on your desired dates, our booking system will automatically show you available alternatives within the Aufdenblatten Collection. If your travel dates are flexible, it’s also worth checking other dates. Our reservations team will also be happy to assist you personally via email or phone in finding a suitable alternative.

Changes may be possible depending on the booking and availability. Simply contact our reservations team—we’ll be happy to review your request and, if possible, find a suitable solution.

An advance payment is required for your stay. We will send you a secure payment link before the cancellation deadline. Tourist taxes and additional charges can be conveniently paid on site.

When you book directly through our website, you’ll enjoy exclusive benefits: You’ll receive a Collection Currency worth CHF 20.– per night per room, redeemable at all properties in the Aufdenblatten Collection. You’ll also enjoy a 25% discount on parking fees at Parking Schaller in Täsch (with advance booking), a 15% discount when paying on-site, and an attractive special rate for half-board.

We accept cash, TWINT, REKA, and all major credit and debit cards. Contactless payments are also accepted.

You can easily book your room directly through our website. Click the “Book” button, check availability, and secure your stay at the Alpen Resort & Spa in just a few steps.

You can easily cancel your reservation within the applicable cancellation period by clicking the link in your booking confirmation. If you made your reservation through an external booking platform such as Booking.com, please cancel directly through that platform. If you are past the cancellation deadline, please contact our reservations team—we’ll be happy to assist you.

Yes, the Alpen Resort & Spa in Zermatt offers three different dining concepts. At PeakFine, you can enjoy Swiss cuisine with a Mediterranean twist. In the winter, HORNOX serves high-quality grilled dishes and vegan specialties. The alpine pub The Dude is the perfect spot for relaxed evenings with drinks and snacks.

Yes, our restaurants are open to the public and warmly welcome both hotel guests and outside guests.

We recommend making a reservation in advance for PeakFine and HORNOX. At The Dude, reservations are generally not required.

Yes, dogs are welcome in all restaurants in the Aufdenblatten Collection.

Yes, high chairs for children are available upon request at all of our restaurants.

In addition to the three restaurants at the Alpen Resort & Spa, the Aufdenblatten Collection also includes two restaurants in Täsch. At Da Vinci, you can enjoy Italian specialties, while Ribis & Stibis serves Swiss and Portuguese cuisine in a cozy atmosphere.

You can book your stay with breakfast included or on a half-board basis. Half-board includes a hearty breakfast and dinner at one of our restaurants.

The pool area, including the children's pool, is open to guests of all ages. The spa area, with its saunas and relaxation areas, is open to guests 14 years of age and older.

Yes, on a limited basis. From around mid-April through November, our spa is also open to non-residents. A swimming rate is available from 7:00 a.m. to 12:00 p.m.; after 12:00 p.m., the day spa rate applies. During the winter season, the spa and pool area are reserved exclusively for guests of the Aufdenblatten Collection.

Yes, the Alpen Resort & Spa features one of the largest wellness and spa areas in Zermatt. Spanning over 1,000 m², it offers pools, saunas, relaxation areas, and a wide variety of wellness treatments—the ideal place to unwind and rejuvenate.

Yes, access to the spa and wellness area is included in the room rate for our hotel guests.

Yes, during your stay, we will provide you with bathrobes and bath towels for the spa area free of charge.

Yes, we offer a variety of massages and beauty treatments. You can find our current selection of massages and treatments here. We’d also be happy to advise you in person on choosing the right treatment.

Our spa features a 15-meter indoor pool, an indoor and an outdoor hot tub, a Finnish sauna, a steam room, an onsen, sensory showers, and stylish relaxation areas. For families, there is also a separate children’s area with a baby pool, a slide, and a play corner.

Yes, we offer hypoallergenic bedding and hypoallergenic pillows. We also have rooms with hardwood floors instead of carpeting. Please let us know your preferences when you make your reservation so that we can make the best possible arrangements for your stay.

Yes, we're happy to store your luggage for you free of charge before check-in and after check-out. Just stop by our front desk.

Yes, the hotel has a ski room with lockable ski lockers available for your use. For bicycles, we offer a separate outdoor bike room with a convenient washing station.

Yes, free Wi-Fi is available throughout the entire Alpen Resort & Spa in Zermatt.

Yes, we offer room service during the kitchen's hours of operation. You can use the QR code in your room to access the menu directly and place your order conveniently. The cost of your meal will be charged to your room bill.

Yes, all Panorama rooms have a private balcony. Our Standard rooms have either a balcony or a terrace, depending on the floor.

No problem. Please let us know before your arrival if you’ll be arriving after 10:30 p.m. You can check in online in advance. We’ll leave your room key at the front desk. If you have any questions, our night porter will be happy to assist you at any time.

Yes. The Alpen Resort & Spa in Zermatt is a family-friendly hotel with a variety of family rooms. For children, there is a play area with table tennis and foosball, a playroom for the little ones, and a separate children's pool with a slide and a play area in the spa.

Yes, all rooms and indoor areas at the Alpen Resort & Spa are non-smoking. Smoking is permitted only on the balconies, in the outdoor areas, and in our Sinatra Lounge.

Yes, cribs and rollaway beds are available. If you let us know about any children when you make your reservation, we’ll have everything ready for your arrival. For children up to 2 years old, we provide a crib. For children 3 years and older, as well as for adults, we’ll set up a rollaway bed or sofa bed in the room.

Yes, dogs are welcome at the Alpen Resort & Spa in Zermatt. Please let us know when you make your reservation so that we can make the best possible arrangements for your stay.

Yes, all rooms are equipped with a coffee and tea station so you can enjoy a hot drink at any time.

Check-in is available daily from 3:00 p.m. to 10:30 p.m. Check-out is by 11:00 a.m.

Our Panorama Rooms offer a guaranteed view of the Matterhorn. These include the Panorama Double Room and the Panorama Family Room.

Yes, you can purchase gift certificates for the Alpen Resort & Spa, our restaurants, and all other properties in the Aufdenblatten Collection. To do so, click on the gift icon in the upper right corner of our website. This will take you directly to our gift certificate shop, where you can conveniently order your gift certificate online.

Yes, during the winter season, you can purchase ski and lift tickets directly at our front desk.

The Alpen Resort & Spa is part of the Aufdenblatten Collection.

The “Aufdenblatten Collection” is more than just a collection of hotels. We are a family of hosts with deep roots in the Zermatt and Täsch region. Our vision is to reinterpret traditional Valais hospitality in a contemporary, high-quality way.

Learn more about the Aufdenblatten Collection

Sustainability is a top priority for us. We are currently working toward obtaining a recognized sustainability certification and are continuously improving our processes and hotel operations—with a focus on the environment, resources, and regional responsibility.